FAQs

Welcome to the Queen Eboni Brand FAQs page! Here, you’ll find answers to common questions about our shipping policies, returns, product care instructions, sizing, and fit guidance. We are committed to providing you with exceptional service and ensuring that your shopping experience is as smooth and enjoyable as possible. If you have any further questions, don’t hesitate to reach out to our customer support team.

Shipping & Returns

Shipping Options & Delivery Times

At Queen Eboni Brand, we offer a variety of shipping options to meet your needs. Shipping times and rates may vary depending on your location and the option you choose at checkout.

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Express Shipping: Estimated delivery time is 1-2 business days.
  • International Shipping: We ship worldwide! International delivery times may vary depending on the destination, but typically take between 7-14 business days. Please note that customs and import duties may apply and are the responsibility of the customer.

Tracking Your Order: Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package online.

Return Policy

At Queen Eboni Brand, we want you to be completely satisfied with your purchase. However, if you need to return an item, we’ve made the process as simple as possible.

  • Returns Window: Returns must be initiated within 30 days of receiving your order. After this period, we will not be able to accept returns.
  • Unopened Products: In order to be eligible for a refund, the product must be unopened and unused. We cannot accept returns or offer refunds for any opened or used products, including cosmetics, hair extensions, wigs, or lashes.
  • Return Shipping: The customer is responsible for paying the return shipping costs. We recommend using a tracked shipping method to ensure the safe return of your items.
  • Refunds: Once we receive your returned product, we will inspect it to ensure it meets the criteria (unopened, unused, in original condition). If everything is in order, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable.

How to Return an Item:

  1. Contact our customer service team to initiate your return request.
  2. Pack your product securely in its original packaging.
  3. Ship the item back to the address provided by our customer service team. Be sure to include your order number inside the package for reference.

Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to receive a different product, we recommend returning the original item and placing a new order.

Product Care Instructions

To ensure your products from Queen Eboni Brand last as long as possible, proper care and maintenance are essential. Below are some tips to help you care for your wigs, hair extensions, and cosmetics.

Caring for Wigs

  • Washing: Wash your wig every 10-15 wears, or when it feels dirty or heavy. Use a sulfate-free shampoo and lukewarm water to gently cleanse the wig. Avoid hot water, as it can damage the fibers.
  • Conditioning: After washing, apply a lightweight conditioner to the wig, focusing on the ends. Avoid heavy conditioners that can weigh down the hair.
  • Drying: Never wring or twist your wig to dry it. Instead, gently blot the wig with a towel to remove excess water, then place it on a wig stand to air dry. If using a blow dryer, use a low heat setting.
  • Storage: When not in use, store your wig on a wig stand or in its original packaging to maintain its shape and prevent tangling.
  • Heat Styling: If your wig is heat-resistant, you can style it with heat tools. Always use a heat protectant spray to prevent damage.

Caring for Hair Extensions

  • Washing: Wash your hair extensions in lukewarm water with sulfate-free shampoo. Avoid washing them too frequently—once every 15-20 wears is usually enough.
  • Conditioning: Apply conditioner sparingly to the ends of the extensions. Avoid applying conditioner to the roots, as this can weigh them down.
  • Drying: Gently blot your hair extensions with a towel after washing. Never wring them out. Lay them flat on a towel to dry or hang them using a clip to allow them to air dry.
  • Brushing: Use a wide-tooth comb or a detangling brush to remove knots from your hair extensions. Always start from the tips and work your way up to avoid tugging on the roots.

Caring for Cosmetics

  • Makeup Storage: Keep your makeup products in a cool, dry place away from direct sunlight to prevent them from deteriorating.
  • Skin Care: Use your skincare products according to the directions on the label. Always perform a patch test before trying new products to avoid skin irritation.
  • Expiration Dates: Be mindful of expiration dates on cosmetics and skincare products. Discard any items that have changed in consistency, smell, or color, or that have passed their expiration date.
  • Hygiene: Clean your makeup brushes regularly to avoid buildup of bacteria. Use a brush cleaner or gentle soap and lukewarm water to keep your brushes in top condition.

Product Sizing & Fit

Choosing the right size for your wigs and hair extensions is essential for achieving the best results. Below are some helpful tips on how to determine the perfect fit:

Wigs

  • Cap Size: Most wigs come in standard sizes (small, medium, or large). Measure your head circumference to determine which cap size is best for you:
    • Small: 21-21.5 inches
    • Medium: 22-22.5 inches
    • Large: 23-23.5 inches
  • Adjustable Straps: Many wigs come with adjustable straps inside the cap to help you achieve a more customized fit. If the wig is too tight or too loose, simply adjust the straps to your comfort level.
  • Ear-to-Ear Measurement: For added precision, measure from the top of your forehead (where your hairline starts) to the top of your ear and around the back to the other ear. This will help you determine if the wig will fit securely around your entire head.

Hair Extensions

  • Bundles: The amount of hair you need depends on the thickness and length you desire. Typically, 2-3 bundles are enough for a full sew-in, but if you want a thicker or fuller look, you may need more.
  • Clip-ins & Tape-ins: These types of extensions come in a variety of sizes. Be sure to measure the width of the area where you plan to apply the extensions and choose the right length and volume to blend seamlessly with your natural hair.
  • Length: Measure your natural hair from the crown of your head to determine the length of hair extensions you need. For the best match, choose a length that is at least a few inches longer than your natural hair.

False Lashes

  • Length and Style: Choose false lashes that complement your natural eye shape. We offer a variety of styles, from natural to dramatic, so you can choose lashes based on the look you’re aiming for.
  • Trim to Fit: If the lashes are too long for your eyes, trim them gently with a pair of scissors to achieve a perfect fit. Start trimming from the outer corner, as this is where lashes tend to be the longest.

Still Have Questions?

We hope this FAQ page has been helpful! If you have any additional questions or need more information about our products, shipping, returns, or anything else, feel free to contact our customer support team at [Customer Service Email] or [Phone Number]. We’re here to help!

Thank you for choosing Queen Eboni Brand—where beauty meets confidence, and "The Color of You" shines through every product.